Debris inside camera lens

[AaronSteinblock]

I have an 8 month old HP Omen gaming laptop that has always had a very slight 'smudge' look in the lower corner when doing video streaming.  After my last trip (carried laptop in an airline case) there is now a definite 'blur' in that area that takes up nearly a quarter of the screen.  I noticed also that there is a small, reddish/pink piece of debris INSIDE the camera lens, corresponding to the blur.  

Any idea what it could be, how it got in there and is moving around, and MAINLY how to get it out?  I've tried compressed air all around it, shaken it upside down, and wiped the screen with a cloth (it's definitely behind the lens).  Haven't tried cracking the case open yet....to do that on a basically new unit.  

[Hawks_Eye]

Hi @AaronSteinblock 

Welcome to the HP Support Community! We're here to help you get back up and running.

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

It looks like we may have to raise a service order for the same. 
 

These requests are best addressed over the phone with our dedicated support team for your region. 

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye