Defective HP Omen Transcend 14 - Severe Thermal Throttling + No Support Response

[Junaid22]

Product Name:
OMEN Transcend 14 inch Gaming Laptop PC

Operating System:
Microsoft Windows 11

Problem Description

Hi Community, I need urgent help with my brand-new HP Omen Transcend 14 purchased last week. The laptop immediately experiences severe thermal throttling during basic tasks (not just gaming), causing drastic performance drops.

Key Details:

1. Issue Reproduction:

   Occurs within 5 minutes of multitasking (e.g., browsing + video playback).CPU starts throttling when I'm watching a movie? and once it started after a 10 min game of fortinite that too capped on performance mode which is insane, considering my old asus laptop doesn't throttle at this age in the same applications after 5 years of usage

2. Attempted Troubleshooting:

   Updated BIOS/drivers via HP Support Assistant.Performed clean Windows 11 reinstall.

Requesting Help With:

• How to properly raise a service ticket for hardware inspection/replacement.

• Community troubleshooting tips to resolve thermal issues.

• Guidance on correcting warranty start date.

[VikramTheGreat]

Hi @Junaid22,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for reaching out. We're sorry to hear that you're experiencing performance issues with your new OMEN Transcend 14" Gaming Laptop (14-fb0000), and we truly understand how frustrating this can be, especially on a brand-new device.

Let us guide you step by step on how to troubleshoot:

1. Thermal Throttling – Community Tips

Before proceeding to service, please try these key suggestions shared by our gaming community and engineers:
 

• Update OMEN Gaming Hub:
  • Ensure that OMEN Gaming Hub is updated and that Performance Control is set to Balanced or Performance Mode (avoid Quiet Mode).
     
• Check Background Processes:
  • Open Task Manager (Ctrl + Shift + Esc) to identify any background apps consuming high CPU or GPU.
     
• Monitor Temps:
  • Use OMEN Gaming Hub or HWMonitor to check CPU/GPU temperatures.
  • Thermal throttling typically starts above 90–95°C. If it's happening under lighter loads, it may indicate a hardware issue.

Since you've already updated drivers/BIOS and performed a clean reinstall, we agree that a deeper inspection is necessary.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support