DeviceFreeze

[IngSol]

Tengo una laptop HP que al conectarla a internet le aparece en la pantalla DeviceFreeze-4891, alguien sabe como puedo solucionar?

[Akhi_H]

Hey @IngSol 

Hope you are doing fine!

Thank you for visiting our English HP Support Community. It would be ideal if the post was in English, so that other HP product users like you can also benefit from the information provided here. To ensure a quick response, it would be advisable to post your question in English.

We understand that English is not your primary language, so we advise you to use an on-line translator of your choice to post in the language of our Community.

Thank you for your understanding.

Regards

[IngSol]

Okay, Thanks

I have an HP laptop, when connected to the internet, DeviceFreeze-4891 appears on the screen. Does anyone know how to fix this?

[Garp_senchau]

@IngSol, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Disconnect from the Internet Immediately

If the pop-up appears only when online, disconnect your laptop from Wi-Fi or unplug the Ethernet cable.

This stops the message from loading while you clean up your system.

Run a Full Malware Scan

Open Windows Security > Virus & threat protection > Full scan.

Specifically cleans adware/hijackers that cause pop-up scams.

Remove Suspicious Startup Programs

Press Ctrl + Shift + Esc to open Task Manager.

Go to the Startup tab and disable anything suspicious or unknown.

Also:

Press Windows + R, type appwiz.cpl to open Programs and Features.

Uninstall anything you don’t recognize or recently installed before the problem started.

Clear Temporary Files

Press Windows + R, type cleanmgr, and hit Enter.

Select your system drive (usually C:), then check all boxes and run cleanup.

Reset Network Settings

This removes any proxy changes or malware-persisted DNS settings:

Open Command Prompt as administrator.

Run these commands one by one:

• netsh winsock reset
• netsh int ip reset
• ipconfig /flushdns

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,