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Direct3D Acceleration Not Available

HP Recommended
Omen 15-en0xxx
Microsoft Windows 10 (64-bit)


So I have bought a new OMEN 15-en0xxx gaming laptop recently. But when I try to play games like Genshin Impact,CSGO , the game crashes randomly. When I checked the dxdiag box, the display2 tab shows "Direct3d acceleration: not available".

Please give me some advice.

Thanks for your time. 

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi@Huhhahh, Welcome to the HP Support Community!


Thank you for posting on HP Forums, 


As I understand there are issues with hardware acceleration turning off,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Have you made any recent hardware or software changes to your device?

Did you attempt to perform a system restore to undo any recent software change?


While you respond to that, here are a few steps that would show you how to enable or adjust the hardware acceleration:

The Hardware Acceleration tab in Windows allows you to specify the performance of the graphics hardware present on your PC either AMD Radeon, Nvidia G-force, or Intel management. To disable or reduce Hardware Acceleration in Windows, first right-click on the Desktop, and from the context menu, choose the Personalization option.

Then, select Display from the left panel of the window and click on ‘Change display settings’.

Next, click on ‘Advanced settings’.

This will open the ‘Troubleshoot’ tab. If your current display driver does not allow you to change the settings, you will see the Change settings button grayed out, and you will not be able to change the settings.

If your current display driver allows you to change the settings, you will be able to see the Change settings button. Click on it.

Now, in the Windows that appears on your computer screen, move the pointer to the extreme left to disable or reduce the hardware acceleration and click on OK. If you are having problems with your graphics hardware, these settings can help you troubleshoot display-related problems.

That’s it!

This is how you can enable or change the level of hardware acceleration in Windows,


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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