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HP Recommended
OMEN by HP Laptop 15-ce0xx
Microsoft Windows 10 (64-bit)

My Laptop has been shutting off recently quite randomly I mainly use this laptop for gaming and it's getting somewhat annoying when it just turns off midmatch or when I'm doing something else on it  

 

through my own test, I notice it turns off when I move my legs/feet on my carpet floor, and from looking up others with the problem I'm wondering if this a grounding issue?

 

the laptop is about a year old I have had this happen in the past but this is now starting to pop up to the point when its happening 3 times a day due to me simply moving my legs as a sit is there any known fix to this?

1 REPLY 1
HP Recommended

@Corey3

Welcome to HP Forums,  

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

 

I see that you're experiencing  Electro-Static Discharge with the HP laptop, 

The AC adapter, which is the source of electrical power for the notebook, is designed to be used with a three-wire power cord. The AC adapter is, however, extensively tested to international safety standards with a 2-wire cord.

 

 Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Have you tried without Ac adapter?
  • Have you tried with Alternate Ac adapter?

Note: If you think there is a likelihood of hazardous shock with your HP notebook computer, immediately disconnect the notebook's AC adapter from the power socket and discontinue use of it.

 

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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