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‎01-02-2023 02:54 AM

HP Recommended
Product: HP ENVY x360 Laptop - 15-ds1063cl
Operating System: Microsoft Windows 11

I have been having the issue of my WIFI no working for the last several weeks. I had found a solution to disable and enable the driver from device manager and that seemed to work the first 2 times this happened. This is the 3rd time my WIFI has disappeared and I am unable to connect to the internet. I am currently connected via Ethernet cable. I have run the HP Troubleshooting/Network checker and it finds that even after resetting the adapter there are some issues with it. It instructs me to reset the modem and router... which i've done. Then it instructs me to download the latest drivers. I went to HP page to software and drivers and was not able to select windows 11 under the Identify Windows OS (step 1). And under step 2 of course there are no other options besides windows 10. 

 

I cannot have a computer without WIFI. Please advise me what is the possible solution to this issue..... I also tried to follow instructions from a previous post as noted below and this did not work either for me. Screenshot 2023-01-02 014912.jpgScreenshot 2023-01-02 014527.jpg

 

 ‎09-18-2022 11:00 PM

 

@selee223 

 

Please download and install Latest Drivers and Software from

 

              Support for Intel® Wi-Fi 6 AX200

 

(items 1 and 2) and install to your machine.

 

Regards.

BH
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