Driver and software

[niki80]

Hi, can anyone answer me please?  Where can I install drivers for my PC if when I go to my PC's software and drivers I can't find my operating system? I also discovered when I install the updated version of HP PC Hardware Diagnostics I can no longer enter UEFI (Esc +f2).This result can be seen on the video .Where can I download the version compatible with my PC? My operating system and Windows 10 22H2 Home.

[A_Gayathri]

Hi @niki80 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with the Driver and software of your OMEN Laptop - 17-Cb1015nl Not to worry I will help you to get a resolution to resolve the issue.

Once you exit from the UEFI screen and then login to Windows and you can install the drivers 

Refer to this document:  OMEN Laptop - 17-cb1015nl user manual 

Software and Drivers for OMEN Laptop - 17-cb1015nl

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[niki80]

Hi, thanks for the reply, I can't install any drivers from the link you gave me. I also need HP PC Hardware Diagnostics but I don't know where to install the version compatible with my PC because the latest version creates problems for me.

[A_Gayathri]

Hi @niki80,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!