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HP Recommended
OMEN 16.1 inch Gaming Laptop PC 16-b1000 (4Z7T3AV)
Microsoft Windows 11

Hello,

 

I have constant driver crashes while playing videogames (Red Dead Redamption 2, Apex Legends, Total War Warhammer 3...).

I have updated to latest Nvidia driver with GeForce Experience 528.24. When i check Event Viewer it says:

 

The description for Event ID 14 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

\Device\000000c7
0000(0000) 00000000 00000000

The message resource is present but the message was not found in the message table

 

Followed by:

 

Display driver nvlddmkm stopped responding and has successfully recovered.

 

Can you, please, help me solve the issue

9 REPLIES 9
HP Recommended

Hello @vladavdj96 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we continue ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

 

(3Please report back

HP Recommended

1)

OS Name Microsoft Windows 11 Home

Version 10.0.22621 Build 22621

System Model OMEN by HP Laptop 16-b1xxx

System SKU 74Z21EA#BED

Processor 12th Gen Intel(R) Core(TM) i7-12700H, 2300 Mhz, 14 Core(s), 20 Logical Processor(s)

BIOS Version/Date AMI F.13, 15.12.2022.

BaseBoard Product 8A14

BaseBoard Version 32.24

 

2)Device Menager.jpg

HP Recommended

Hello @vladavdj96 

Thanks for reporting.

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2Download and install / update

Intel Management Engine Interface (MEI) Driver

2220.3.1.0 Rev.B19.2 MBSep 7, 2022Download

Intel High-Definition (HD) Graphics Driver

30.0.101.2079 Rev.B660.3 MBSep 16, 2022Download

NVIDIA Graphics Driver

30.0.15.1115 Rev.A1012.3 MBJan 26, 2022Download

Realtek High-Definition (HD) Audio Driver

6.0.9285.1 Rev.A189.2 MBApr 13, 2022Download

OMEN Gaming Hub SDK Package

1.0.66 Rev.A44.2 MBOct 14, 2022Download

Mediatek Wireless LAN Driver

3.4.1244.540 Rev.B9.7 MBJun 6, 2022Download


(3) Restart Windows

(4) Test again

(5) Please report back

HP Recommended

Unfortunately Error still persist

 

This error pop up when i try playing Read Dead Redamption 2:

 

RDD2 error.jpg

 

HP Recommended

Hello @vladavdj96 

 

(1) Follow

ERROR : ERR_GFX_STATE (SOLUTIONS)

 

(2) Please report back

HP Recommended

Ok, thank you. But that is only a fix for the Red Dead Redemption 2, can you help me solve the issue completely so it works in other games as well.

HP Recommended

Hello @vladavdj96 

 

If you have valid <HP warranty> please contact HP Support. 

 

The NVidia driver from HP is too old which is the main problem ! With HP products it is not possible to install the latest driver from the graphics card manufacturer (NVIDIA or AMD). It is always necessary to use the driver provided by HP.

 

Kind regards

HP Recommended

Thank you, i will try. 

HP Recommended

Same issue, similar notebook, also omen 16.

Tried all:

- multiple windows edition

- multiple driver reinstalls (ddu and no ddu)

- bios and vbios reflashes

- registry tweaks

- msi afterburner downclocking

Etc...

 

What actually solved it for me:

 

Disable SAGV aka "System Agent Geyserville" in bios

 

Not sure if that's a recommended way, but it works for me.

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