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HP Recommended
HP Pavilion Gaming Laptop - 16-a0032dx
Microsoft Windows 11

My laptop was updated to Windows 11 automatically, without my permission. Shortly after, I began experiencing issues with my touchpad. Sometimes it's inaccurate and drifty, but more often than not it simply doesn't respond to input. I've narrowed the issue down to the driver settings not migrating to Windows 11 due to a partial or ambiguous match, however reinstalling the driver and shutting down the laptop doesn't fix the issue. How do I fix this problem?

3 REPLIES 3
HP Recommended

Hi @Dan33333 

 

Welcome to the HP Support Community. Thanks for bringing this to our notice. 

I see that you are facing touchpad-related issues soon after your system was updated to Windows 11. I understand your callout here and I am sorry that you are facing this issue. Do not worry, we are here to help you fix the issue.

 

Since you have narrowed down and checked that the issue is happening because the driver is not getting updated. May I know if you tried updating the driver from the Device Manager?

 

  • Open Device Manager.
  • Scroll down and expand Mice and other pointing devices > Synaptics Touchpad.
  • Right-click on Synaptics Touchpad and select update driver.
  • Once done, click on search automatically for the device driver.

 

If the above step doesn't work, I would suggest you follow the steps below to reinstall the driver.

 

uninstall Touchpad device from device manager.

  1. Press Windows+X to open the menu, and choose Device Manager on it.
  2. In the device manager, expand category "Mice and other pointing devices".
  3. Under this category, right-click on your Synaptics Touchpad driver and click on Uninstall.
  4. You may be required to confirm the uninstallation. Check the box next to "Delete the driver software for this device" and click OK button.
  5. Restart your PC for the change to take effect. After restarting. Windows will attempt to reinstall the driver.
  6. Do not perform any manual upgrades to the driver until it does automatically.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

NIRVANA_95
I am an HP Employee
HP Recommended

Hello @Dan33333

 

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

 

Have a great day ahead! 

NIRVANA_95
I am an HP Employee
HP Recommended

Hi @Dan33333

 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

 

Have a great day! 

Thanks! 

NIRVANA_95
I am an HP Employee
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