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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi! I have a HP OMEN 16 with AMD hardware.

 

CPU: Ryzen 7 5800H

GPU: RX 6600M

 

The GPU has worked fine for most the year but recently stopped working. When checking device manager, I get a yellow error for the GPU. Also I can't monitor the GPU temperature.

 

arnieamd_1-1695669264852.png

Fixes I tried:

1) DDU (and turning off network) and installing AMD latest drivers and older drivers (23.3.1), also installing drivers from the HP website. Sometimes the error in device manager goes away and I can read GPU temps, but when playing a game, the GPU crashes and I would get AMD error. 

 

2) Factory rebooting the laptop to factory settings. Doesn't fix the driver errors with GPU.

 

3) I was going to update the GPU BIOS to factory BIOS, but it notified me the BIOS is the same as factory, so I didn't do it. Should I consider doing this? Maybe GPU is corrupted?

 

4) Disabled auto-updates from windows.

 

I suspect maybe the GPU could be physically damaged? 

 

I also did HP Diagnostics and passed all the tests.

Screenshot 2023-09-25 232343.png

Sometimes when trying to install AMD drivers, I would get the error "driver failed to load".

 

5 REPLIES 5
HP Recommended

Hi @Aernde,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your PC/Laptop.

Please follow the below steps to fix the issue.

 

  • Update your graphics card drivers: Make sure you have the latest graphics card drivers installed. You can download the latest drivers from AMD's website or through the HP support website.
  • Rollback to previous drivers: If the issue started after updating your drivers, try rolling back to the previous version of the driver to see if the issue is resolved.
  • Run Windows Update: Ensure your operating system is fully updated with the latest patches and security updates.
  • Check for overheating: Make sure your laptop's cooling system is functioning correctly and that the GPU is not overheating. Use a temperature monitoring software to check the temperature of the GPU.
  • Disable Overclocking: If you have overclocked your GPU, try disabling it and see if the issue persists.
  • Scan for malware: Run a malware scan to check for any viruses or malware that may be causing the issue.
  • Reinstall the graphics driver: Completely uninstall the graphics driver and then reinstall it again from scratch. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

HP Recommended

Hi

 

I have already attempted all of these solutions - including resetting the laptop to factory settings.

 

The problem is still present.

 

Kind regards

HP Recommended

Hi @Aernde,

 

Welcome to HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support 

I am an HP Employee.
HP Recommended

Did you manage to fix the issue? I have the same exact problem, and it crashes (not windows) but everygame from 2006 GoG stuff to Street Fighter 6, that doesn't matter.

It seems like a hardware issue, I was wary of buying an HP laptop, and it looks like I was right, they still suck

HP Recommended

I've also had this same issue, did you ever find anything to fix it?

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