• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎08-15-2022 01:36 AM - last edited on ‎08-15-2022 06:07 AM by

HP Recommended
Product: OMEN by HP Laptop PC - 15-ax000nj (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I recently installed Adobe Premiere Pro 2020 and it prompts for an older version of the integrated graphics and it needs to be upgraded to 27.20.100.8476 at least.

But I can't install that version or above because the Intel driver won't install and HP doesn't have a higher version than 22.

What can I do?

Thanks!

Category:
1 REPLY 1

‎09-01-2022 01:57 PM

HP Recommended

Hi @spiritcore

 

Welcome to the HP Support Community. We want to help you with it. 

 

I have sent you a private message with further instructions to get this issue sorted in order to access your private messages, click the private message icon on the upper right of your HP community profile, next to your profile Name or simply click on this link.

 

Thanks!

NIRVANA_95
I am an HP Employee
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.