Drivers issue

[ProjectX]

Hi i own Omen 15-dc1 , bought it from UK , unfortunately from few mounts sometimes dosnt want to receive the full internet speed of 300 mbps and shows me only 8 mbps , its not an issue from the router because all my other items receive the full speed around 288 . I have missing drivers in the directory : Other drivers : AAP Client,  IcServiceNew, wireles iap v2, and i can not find them could you help me please 😞

[A_Gayathri]

Hi @ProjectX ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're experiencing some connectivity issues with your OMEN laptop, and missing drivers might be contributing to the problem. 

Here's what you can try:

• Check Device Manager: Go to Device Manager (you can search for it in the Start menu), and look for any devices with a yellow exclamation mark. These are devices with missing drivers. Right-click on them and select "Update driver" to search for drivers online. If that doesn't work, you may need to manually install the drivers.
• Visit HP Support Website: Go to the HP Support website for your specific laptop model. Enter your laptop's serial number or let the website detect it automatically. Then, navigate to the drivers and downloads section. There, you should be able to find and download the missing drivers.  Software and Drivers for OMEN by HP 15-dc1115tx
• Check Network Settings: Sometimes, network issues can be resolved by adjusting network settings. Make sure your network adapter settings are optimized for speed. You can also try resetting your network settings to default.
• Update BIOS: Occasionally, BIOS updates can improve system stability and performance. Check if there's a BIOS update available for your laptop on the HP Support website and follow the instructions to update it.

Refer to this document:  OMEN by HP 15-dc1115tx

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!