Electric shocks through laptop screws when connected to charger

[Manan18]

issue with my HP Omen laptop, model number **16-xd0015AX**. I have recently noticed that when I connect the laptop to its charger, I experience mild electric shocks through the screws and metal parts of the chassis. This issue is persistent and occurs consistently during charging.

Here are some additional details that may help:

* Model: HP Omen 16-xd0015AX

(edited)

* Purchase Date: 26/09/2024

* Issue: Electric shocks through screws when connected to charge

[Hawks_Eye]

Hi @Manan18 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

That’s definitely concerning—experiencing electric shocks through the metal chassis means there's likely a grounding issue or a problem with the charging adapter.

Since you're experiencing electric shocks through the laptop chassis while charging, I strongly recommend not using the device until the issue is properly diagnosed. Electrical faults can pose safety risks, and continuing to use it could lead to further damage or injury.

Immediate Steps:

1. Disconnect the charger and avoid touching the metal parts of the laptop.
2. Do not use the laptop until the issue is resolved.
3. Contact HP Support as soon as possible for professional assistance.
    

HP Phone Support Contact:

You can reach HP customer support via their official website: HP Support.
Alternatively, call HP India Support at 1800 108 4747 for immediate help.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye