Everytime i unplug my hp old computer,It just turns off even though the battery is 100%,

[JairusAuelua]

Every time i unplug the charger from laptop,it just turns off,but when i charge it back in,it works just fine,even though it has 100%,as i checked it ,when i charge it again,the starting screen shows a white screen saying that it has detected a battery issue and showed a website to find out more,the website was this website and i still cant find out why it shuts off when i unplug it.Once i unplug it,all the buttons lights right next to the screen all turn off and its dead,even though its 100%,ive tried so many things trying to fix it but it ends up  failing,someone please help me on this,its been several months trying anything to make the laptop off the charger,trying to get new or even a new charger,it clearly shows its charging,Please anyone help me with this,it all stared when i played a game on it for my little brother and it turned off never to be off the plug again,this is a battery issue so someone please help me.

[A_Gayathri]

Hi @JairusAuelua,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.

Could you please elaborate in detail? 

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.