Experiencing Valorant crash

[Daniel_9998]

Its been months since this experience that my laptop crashes when I Play Valorant saying make sure your Graphic Card is up to date. Due to it I'm Experiencing Game bans and make me feel more frustrated I did Show it to my local Pc shop seller but he couldn't resolve the error and wasn't able to find the reason behind the crashes  

[Irfan_06]

Hi @Daniel_9998,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I understand you're experiencing an issue with your Laptop that crashes intermittently while playing a game.

To understand the issue and help you, please share the details listed below:

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

- Exact model number/product number(SKU number) of your HP Product (Click here for information on how to find the model number/product number).

- Error messages (if any) on the unit.

- When was the last time it was working fine?

- Were there any changes made to your laptop recently?

- Do you have the same issue while playing other games?

Take care and have a great day ahead!

Irwin6

HP Support

[Daniel_9998]

It is HP Gaming Laptop 15-fa0073TX

 Last time It worked good was at July 2024

The Changes made to the laptop were only the change in putting the Valorant files on the exception List.

Yes, did have similar issues while playing Warzone, Genshin Impact, and Cyberpunk 2077 also Red Dead Redemption 2

[Irfan_06]

Hi @Daniel_9998,

Thank you for sharing the above information.

Please follow the below steps to fix the issue.

-Perform a power drain on your PC.

 1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC and wait for the PC to boot into Windows now.

Kindly refer to the steps on this link to update the BIOS and let me know if that resolves the issue.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

Please install all the pending updates for the Windows operating system by following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

If the issue still persists, please click on this link to perform a recovery on your Laptop.  (Take a backup of the data before performing a recovery)

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support