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‎06-07-2022 08:14 AM

HP Recommended
Product: OMEN by HP 15-dh0135tx
Operating System: Microsoft Windows 11

I purchased my product from HP 2 and half years ago along with an extended warranty. Now the charging adaptor is not working and since its still under the extended warranty, I contacted HP support about it. They informed me that they cannot cover the charging adaptor in the extended warranty. When I queried about it they informed that the HP policies doesn't cover batteries and power cords. They support team provided me with a policy document regarding the non-availability of battery replacement after a year. Since HP a policy regarding this, I requested for the policy regarding the charger too. I received the next text as we are transferring this to their high level tech support team and since then no response from them. If there isn't a policy am expecting a replacement as they have not published anything regarding that on the HP Limited Warranty Statements | HP® Official Site
            This issue should be addressed as they cover all the HP products under extended warranty and exception is only given to the battery. Otherwise a policy regarding the warranty regarding the charging adaptor which is available to the public domain[Not a policy thats never written anywhere]. 

The other issue I want to address is the support transfer to next level which is a level that never responded to me.
   

Category:
1 REPLY 1

‎06-07-2022 06:23 PM

HP Recommended

@IRONHIDE176 

 

I believe HP ONLY has 1 year cover for battery and related that means charger even with extended cover.

 

Hope this makes sense.

 

Regards.

BH
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