08-27-2020 03:26 AM
I have the same issue. When I called HP support system the person on the other line had the audacity to tell me that the game is not being supported the laptop and asked me which game. I was furious because this was happening with counter strike global offensive and he told me, yes sir it is possible the laptop is not supporting counter strike, please play other games. My laptop is not even a month old and they are not providing any solutions just delaying helping me out
08-27-2020 03:44 AM
Same dude, I got fed up and started downloading other games which did not require high performance like fifa 14 and all. It still kept getting locked.
Then I downloaded DesMume and now am playing pokemon HeartGold. Lappy does not get locked. I am so happy. I will finish this game and all pokemon games.
P.S.: I am not happy and I am ready to kill anyone for a solution to this problem.
08-27-2020 03:48 PM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
In some cases the automatic BIOS recovery fails because of corrupted CMOS (Complementary Metal Oxide Semiconductor) data. The CMOS stores BIOS settings. Try this procedure to reset the CMOS and recover the BIOS.
Turn off the computer.
Press and hold the Windows + V keys.
Still pressing those keys, press and hold the Power button on the computer for 2-3 seconds, and then release the Power button, but continue pressing and holding the Windows + V keys until the CMOS Reset screen displays or you hear beeping sounds.
At the completion of a successful CMOS Reset, a message similar to the one below displays:
Press Enter to restart the computer.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee