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Fantasy_Bro
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Message 1 of 6
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FAULTY LAPTOP GPU

HP Recommended
HP Pavilion Notebook 15 bc513x
Microsoft Windows 10 (64-bit)

DXGI error always showing after playing any game for more than a few minutes or even after a few seconds ; even after updating everything to the latest version and also playing in very good air flow environment with AC switched on and cool room temperature. What can I do. Nothing seems to work I tried everything.

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The_Fossette
HP Support Agent
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Message 2 of 6
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@Fantasy_Bro,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need the product number of your computer.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

Fantasy_Bro
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My product number is 7PL77PA#ACJ

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The_Fossette
HP Support Agent
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Message 4 of 6
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@Fantasy_Bro,

 

Thank you for the information.

 

The computer is that you have is not designed for gaming. Having said that, the DXGI error can be caused due to several reasons. Please refer to the below article for more information.

 

https://docs.microsoft.com/en-us/windows/win32/direct3ddxgi/dxgi-error

 

Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check whether the issue is resolved.

 

https://support.hp.com/in-en/drivers

 

If you continue facing the issue, please let me know the games you are playing.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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Fantasy_Bro
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Please tell me how is it not designed for gaming. If it is not designed for it then why put a GTX 1650 card on this Laptop? I am playing battlefield 5, apex legends and COD warzone. Same error in all of them. The same specs that is on my laptop is also on many laptops and I don't think the they have this problem. I've been looking at reviews and only in this model number I found out this error by many others. Please help 

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Echo_Lake
HP Support Agent
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Message 6 of 6
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@Fantasy_Bro

Thank you for posting back. 

 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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