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‎09-25-2022 10:01 AM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (2V8Z4AV)
Operating System: Microsoft Windows 11

When i play valorant i suddenly have 30 fps if i am not plugged in, i was using this a week now and this only happened today. pls healp

 

Category:
17 REPLIES 17

‎09-25-2022 12:08 PM

HP Recommended

Hello @Alexis_Tagolino 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <Device Manager>

- Expand <Network adapters>

--->>> Send screenshot

 

(3) Please report your results

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‎09-25-2022 12:20 PM - edited ‎09-25-2022 12:21 PM

HP Recommended

OS Name  Microsoft Windows 11 Home Single Language

Version   10.0.22000 Build 22000

System Model          Victus by HP Laptop 16-e0xxx

System SKU ( equals HP product number (p/n) ) System SKU 58Y89PA#UUF

Processor   AMD Ryzen 5 5600H with Radeon Graphics, 3301 Mhz, 6 Core(s), 12 Logical Processor(s)

BIOS Version/Date  AMI F.12, 08/12/2021

 

Alexis_Tagolino_0-1664130013285.png

 

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‎09-25-2022 12:24 PM

HP Recommended

Hello @Alexis_Tagolino 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Download and install BIOS Update

HP Consumer Notebook PC BIOS Update

F.14 Rev.A12.1 MBApr 10, 2022Download

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

      • An available BIOS update resolves a specific issue or improves computer performance.
      • The current BIOS does not support a hardware component or a Windows upgrade.
      • HP Support recommends installing a specific BIOS update.

"

 

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

NVIDIA High-Definition (HD) Graphics Driver

30.0.15.1179 Rev.D985.6 MBMar 31, 2022Download

 

(6) Reboot Windows

(7) Test your notebook

(8) Please report your results

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‎09-25-2022 12:39 PM

HP Recommended

what happens next when i download the nvidia high definiton? there was just a black tab ang nothing happens. will i restart my computer?

 

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‎09-25-2022 12:42 PM

HP Recommended
@Alexis_Tagolino wrote:

what happens next when i download the nvidia high definiton? there was just a black tab ang nothing happens. will i restart my computer?

 

Just restart

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‎09-25-2022 12:46 PM

HP Recommended

still the same 30 fps when i open valorant

 

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‎09-25-2022 12:51 PM

HP Recommended

Hello @Alexis_Tagolino 

 

(1) Uninstall OMEN Gaming Hub

(2) Restart Windows

(3) Test again

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‎09-25-2022 12:55 PM

HP Recommended

still the same 30 fps

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‎09-25-2022 12:59 PM

HP Recommended

Hello @Alexis_Tagolino 

 

(1) FPS on battery only ?

(2) FPS on charger ?

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