Fan Control issues when gaming

[Matty987]

Hi, i have a HP Omen 17 ck laptop

my issue is that system fans stop working and rpm goes to zero during gaming sessions and this happens within minutes of opening games

Sometimes i get the 90B Fan Error

So after trying a new windows install and upgrading the bios and drivers the issue still happens

the fan can run at full power at lower tempratures when a game isnt running,but when when i open a game the fans turn off in minutes

I have already change the physical fan so i know it is not a physical issue

i saw on another forum that some people who had my issue with this same model laptop had solved it by installing the older version of the bios and this fan issue was a bug for them

i currently have F.14 bios with a 8/12/2025 date , and thats almost exactly the timetable of this issue for me

so i would appretiate if you gave me a link for the older F.12 version of the bios , i hope that would solve my problem because right now i have a 3000 Dollar gaming laptop that can not Game

Also on top of the link for the older bios version. i would like to know what i could do to figure out the next step of solving this issue if the Bios rollback/downgrade does not fix my problem

[Kuroi_Kenshi]

Hi @Matty987,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your OMEN 17-ck is shutting off its fans during gaming and sometimes shows a 90B Fan Error. Let’s go through a few steps to check what could be causing this.

Reset OMEN Gaming Hub settings

Open OMEN Gaming Hub → Thermal Control.

Switch to “Default” or “Balanced” mode to remove any custom fan curve corruption.

Clear residual power and firmware states

Shut down the laptop → unplug the adapter.

Hold the power button for 15 seconds to drain static power.

Restart and test the fans again.

Check for EC/firmware conflicts

Fan failures during high load can happen when the Embedded Controller gets stuck.

A clean power drain often resets these controls.

Remove OMEN Gaming Hub and reinstall it

Uninstall OMEN Gaming Hub and the OMEN SDK package.

Restart → reinstall the latest version from the Microsoft Store.

Check for missing chipset/thermal drivers

Install the latest Intel/AMD chipset drivers from the HP support page for your exact 17-ck model.

Missing chipset or power management drivers can cause fans to shut down under load.

Run HP PC Hardware Diagnostics for the fan

Restart → tap Esc → F2 → Component Tests → Fan.

If it passes cold but fails hot, the issue is firmware-related or motherboard-side.

Try rolling back the BIOS if supported

In BIOS → Advanced → BIOS Rollback (if the option appears).

Choose the previous version if listed.

If it's not visible, HP has blocked downgrades for your current BIOS build.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,