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10-07-2022 05:28 PM - edited 10-07-2022 05:31 PM
I have just had this laptop replaced for loud fan whine and I wanted HP to replace the fan but instead they issued me a full replacement laptop which after spending hours getting everything setup again is somehow worse than the one it replaced… The touchpad is loose (I can live with it) but the fan whine my god… This machine ALSO has it and it’s even worse it’s far louder than my original laptop and even audible on higher fan speeds which the other one wasn’t.
is there someone out there who knows where I can buy replacement fans to install myself and fix this issue cause this is ridiculous and I don’t fancy wasting another week of my time playing the replacement lottery.
failing that how do I make HP just replace the fans without swapping my entire laptop out.
here’s a video I’ve posted of it, gets worse as I open a game up to play which is a shame cause temps are great lol
EDIT: The video really doesn’t do it justice my heads about 2 foot away from it and I can hear it very loud I know it’s the fan because when they do eventually auto shut off the whine disappears completely can see in the video when I drop the fan rpm down the whine lessens.
10-11-2022 04:42 AM
Hello TopCrumpet. Been there done that. Give my regards to the HP podpeople next time you speak to them.
What I did was go to an authorized service point in my country and explained the problem there to the technicians in detail without involving HP support, and had them change my fan (but I payed for that) thus (hopefully) not endangering my warranty. Just be warned the problem can lie in the proprietary fan itself.......
10-11-2022 06:01 AM - edited 10-11-2022 06:15 AM
It cost quite a lot cause I made them repaste cpu and gpu, the botch job they'd done was just shameful. If you don't care about the warranty you should definitely go to an outside repair shop. Mine was a business model so I couldn't risk it (3yrs warranty+2yrs for battery)..... It was a 2nd gen intel business model so I don't think the actual price is relevant anymore. As I said before, it's possible that in your case the fan has a manufacturing defect and swapping fans will just get you where you started......
10-12-2022 02:57 AM - edited 10-12-2022 03:03 AM
Looking at your manual gives you these product numbers for the fans:
Fans (includes left and right fans)
For use in models with GeForce GTX 1660Ti and RTX graphics cards L98737-001
For use in models with GeForce GTX 1650Ti graphics cards L98738-001
The whole "swapping the fans" upgrading process is done very easily, I think you only have to take out the heatsink as well.
It appears that the same fans have been used for a while now (circa 2020) on the whole laptop series ( OMEN 15.6 inch Gaming Laptop PC 15 -amd and intel), so you can find these fans on the open market (ebay and such) easily, but they aint't cheap..... You don't really have to go through HP for this. Also, aftermarket equivalents might actually be a whole lot better in this case.
10-13-2022 10:42 AM - last edited on 10-13-2022 12:52 PM by MayS
I’ve had support send it in for repair at their own cost though the support fella on the phone was adamant that sending it in for repair at their own service center somehow voids my entire warranty and so I won’t be able to have anything done to it after that lol also told me that the fan whine in the video could be seen as a “normal” defect perhaps so ,but I shouldn’t be hearing it over noise cancelling gaming headphones and not when I paid £1,500 for it. I’ve owned many gaming laptops and none have ever had that whine.
told me the repair center may “decline” to replace the fans as they don’t reckon there’s anything wrong with that sound 🤷🏻♂️
The fact they agreed to replace it due to the noise not being normal the first time invalidates any claim they have to remove my warranty you wouldn’t replace a functioning as normal unit now would you? They admitted it was a fault.
10-15-2022 09:36 AM
Yeah, sounds about right. This is the HP support we love and cherish 👎
I did mention the HP podpeople before, didn't I? The way I see it (if they don't do what they should do) you have 3 options:
- Return laptop.
- Keep laptop -live with the noise until warranty expires.
- Change fans with aftermarket equivalents (possibly void warranty).
If you want to discuss this further, I suggest you enable PM because we are broaching legal matters. Take care....
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