Fps drop

[Zain10]

Hello 

Yesterday I bought the notebook "laptop"

And i have installed cs go and pubg mobile "tencent" on it  the games are run good but somtimes when i play i get some crash in game "fps drop"

I don't know why 

And the charger is plugged in 

Second thing 

Why if my charger not plugged in my fps run donwn to 30 

 i need help

Wish some one can help me 😭😭😭

[Photoray002]

Hello @Zain10 

All I can do is give you some pointers. Not sure if it will help your particular situation.

Why if my charger not plugged in my fps run down to 30?

This is normal. The system will throttle the hardware if gaming on battery only, to save battery power and heat.

Its always recommended to game while plugged in to the power cord.

You can change the Nvidia settings to favor full performance when on battery, but it still will not perform as good as plugged in. Plus it will make the battery recycle faster, bringing it to its end of life faster. Just saying.

i have installed cs go and pubg mobile "tencent" but sometimes when i play i get some crash in game "fps drop" and the charger is plugged in.

I cant speak for Tencent programs but Ive heard others having problems with it too. You would need to ask them about their software.

But for overall performance issues, make sure your Nvidia control panels "Preferred Graphics Processor" is set to play using the Nvidia card and not the Intel graphics or auto select.

Also set each game to use the Nvidia card via Prefer maximum performance.

And finally, this might help a little, Windows Power Options...

[Zain10]

Hi

Thanks for assist me 

I have already done this steps and nothing change it did'nt  help me.

Also i can't try high performance battery  because i don't have this option in my laptop i only have hp recommended..

Wanna help please 😭😭 it's a new laptop 😔HP recommended only no high performance

[Photoray002 · Accepted solution]

The power plan isnt mandatory, besides you can simply create a custom plan with the Change Plan Settings button in the picture.

I would make sure your video drivers are up to date. The HP drivers are not current. The last update was Nov 2018.

You can use the Nvidia drivers directly from Nvidia if you wish. But enable Windows Restore Points first and create a new restore point before updating the drivers. System Restore Points (Windows 10, 😎 | HP® Customer Support 

If you do use the Nvidia drivers directy from them, Know that you will probably lose the systems abiltiy for switchable graphics. This wont be a problem if you primarily use the laptop for gaming anyway.

Other things to look for would be other programs or services running at the same time you're gaming. To check this, open the Task Manager Ctrl/Alt/Del, click once on the CPU tab to show highest percentages at top. Then watch for anything that will start up durning the games low FPS, that is taking up lots of system resources. If you find something, you can disable it.

[Zain10]

Hi  Thanks for help  Now it's work  But i got another problem  When my laptop is fully charged 100% if i unplugged the charger the battery is come directly to 98%

[Photoray002]

The battery might need calibrating.

Turn the laptop off and have the power cord plugged in.

• Turn on the computer. Press the F2 key repeatedly, about once every second until the HP PC Hardware Diagnostics UEFI menu displays, then continue to the next step.
• Click Component Tests in the main menu.
  
• In the list of Component Tests, click Power.
  
• In the list of Power Tests, click Battery Check or Battery.
  
• On the Battery Test, click Run once.
  The Battery Test begins. The Battery Test takes about two minutes. The Battery Calibration, if needed, requires 2 to 4 hours. You can cancel at any time by pressing the Escape (Esc) key.
  
• When the testing is done, review the first line on the Battery Check page that displays for the status or condition of the battery.
  • If your battery passed, click Main Menu or click Battery Details for more information.
    
  • If your battery failed, continue with these steps.
    

  I doubt it will fail, but if it does, you would need to contact HP Suport for warranty help. Otherwise, the battery should now be calibrated.

[Zain10]

The bettary is passed and it's still have the same problem

What i can do now ?!

[Photoray002]

The battery is still only going to 98% of full charge after calibrating?

Then Im not sure why its showing that. It might just be how that individual battery reacts.

All I can suggest is you contact HP Support since you are under warranty.

Contact HP Worldwide | HP® Official Site