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Stigma
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Message 1 of 2
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Frame rate issues

HP Recommended
LAPTOP-A801MJ3F
Microsoft Windows 10 (64-bit)

While playing games such as Final Fantasy XV and Overwatch (large games with higher graphics) I haven't had any trouble with them as long as I play them on mid to low graphics until recently when they both began to have large amounts of frame rate issues. I contacted Blizzard about the issue and they recommended I came here because "It appears that you laptop has a safeguard in place, and if your temps hit a certain threshold (I will assume 80c based on what we are seeing) it will slow down the clock speeds on your system." (quote from one of the helpful tech specialists that assisted me from their website). So I'm here to see if there's anything that anyone here would recommend to help resolve this issue. I have noticed that the internal fan in my computer hasn't been running as loudly as it had been prior to the issues beginning and my assumption would be that would be a possible cause but hopefully someone here can help me with this so I don't have to take apart my laptop to clean out the fan if I don't necessarily have to.

Thanks in advance! 

Stigma 

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Stigma Welcome to HP Community!

 

Please provide the correct product number.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

 

Click here for steps on finding the information we need!

 

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

http://support.hp.com/us-en/document/c03754824

 

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