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Freezes completely while running
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Honor Student
Posts: 4
Member Since: ‎04-18-2017
Message 11 of 12 (110 Views)

Re: Freezes completely while running

All those tests passed OK.  Please explain what the following means from  Windows Refresh:


Desktop apps are removed unless they were installed by the computer manufacturer. At the end of the refresh process, an HTML file called Removed Apps.html is placed on the desktop with a list of the desktop apps that were removed.


1.  Are these desktop apps, all the programs that I have installed, such as photoshop, google earth, canon camera software?  Only windows pro 64, Mcafee and Microsoft Office (word, excel and powerpoint) were factory installed and therefore I do not have disks for those programs.

2.  Will data files be deleted or uninstalled?

HP Support Agent
Posts: 7,745
Member Since: ‎07-27-2016
Message 12 of 12 (108 Views)

Re: Freezes completely while running



The Windows refresh might remove some desktop apps that you have mentioned. The third party apps will not be reinstalled, only Windows apps will be reinstalled. Programs like Microsoft office should remain unaffected. Other data files will not be impacted. 




I am an HP Employee

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