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HP Recommended
HP Pavilion Gaming - 15-dk0068wm
Microsoft Windows 11

My laptop will freeze and not let me click anything but I can move my mouse around. I've turned it off and back on but this doesn't help. Also when I go to turn it off it just says "There are currently no power options at this time" when I click on the power icon so I have to always use the bottom to shut it down. Any ideas to fix these two problems would be amazing! Thanks. 

1 REPLY 1
HP Recommended

Hallo @Jess-White 

 

Attention

If you do not change this condition, the notebook/mainboard/components will suffer partial or total damage.

 

Check your hardware

Using the HP PC Hardware Diagnostics (UEFI) to diagnose hardware errors ...

https://support.hp.com/id-en/document/c04499777

Watch how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM&ab_channel=HPSupport

 

Recommendation and solution:

In your case: Service is required !
- The computer should be disassembled and checked.
- Thermal paste for CPU GPU and bridges should be renewed
- The function of the fan(s) must be checked

- (Short) circuit test

- General cleaning ...

 

If your HP warranty is valid, HP Support Technician should do it.

No HP warranty: You should have it serviced by a professional notebook (chip level) repair store.

 

 

Please report your results

 

best regards

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This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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