Freezing and can't turn off

[Jess-White]

My laptop will freeze and not let me click anything but I can move my mouse around. I've turned it off and back on but this doesn't help. Also when I go to turn it off it just says "There are currently no power options at this time" when I click on the power icon so I have to always use the bottom to shut it down. Any ideas to fix these two problems would be amazing! Thanks. 

[ub6424]

Hallo @Jess-White 

Attention

If you do not change this condition, the notebook/mainboard/components will suffer partial or total damage.

Check your hardware

Using the HP PC Hardware Diagnostics (UEFI) to diagnose hardware errors ...

https://support.hp.com/id-en/document/c04499777

Watch how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM&ab_channel=HPSupport

Recommendation and solution:

In your case: Service is required !
- The computer should be disassembled and checked.
- Thermal paste for CPU GPU and bridges should be renewed
- The function of the fan(s) must be checked

- (Short) circuit test

- General cleaning ...

If your HP warranty is valid, HP Support Technician should do it.

No HP warranty: You should have it serviced by a professional notebook (chip level) repair store.

Please report your results

best regards

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