-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Gaming
- Gaming Notebooks
- Frequent Blue Screens While Playing

Create an account on the HP Community to personalize your profile and ask a question
12-15-2022 03:30 AM
Hello,
I get frequent Blue Screens while playing games.
Below you can find the WhoCrashed report and my specs. It seems this is caused by the GPU driver. What should I do? Thank you!
NVIDIA GeForce RTX 3060 Laptop GPU
Driver version 527.56
11th Gen Intel(R) Core ™ i7-11800H @ 2.30GHz
15.65 GB RAM
1920 x 1080, 144hz
On Thu 15/12/2022 11:50:41 your computer crashed or a problem was reported
Bugcheck code: | 0x10E(0x17, 0xFFFFFFFFC000000D, 0xFFFF800F350D2000, 0x0) |
Bugcheck name: | VIDEO_MEMORY_MANAGEMENT_INTERNAL |
Driver or module in which error occurred: | watchdog.sys (watchdog+0x5685) |
File path: | watchdog.sys |
Description: | Watchdog Driver |
Product: | Microsoft® Windows® Operating System |
Company: | Microsoft Corporation |
Bug check description: | This indicates that the video memory manager has encountered a condition that it is unable to recover from. |
Analysis: | This is a video related crash. |
12-19-2022 09:53 AM - edited 12-19-2022 09:56 AM
Your notebook's support portal
https://support.hp.com/us-en/product/omen-17.3-inch-gaming-laptop-pc-17-ck0000/2100371661
I suggest that you use the processor's Intel graphics while you fix the issue as you did not say if the fail mode was iwhile using discrete graphics or processor graphics mode.
You can use either the HP Support Assistant if you can boot to Windows to do it automatically or the detect my drivers feature on the URL below to update the Display driver.
Software & Driver portal for your notebook
https://support.hp.com/us-en/drivers/selfservice/omen-17.3-inch-gaming-laptop-pc-17-ck0000/210037166...
After you have downloaded the driver, install it.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"