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‎12-15-2022 03:30 AM

HP Recommended
Product: OMEN 17.3 inch Gaming Laptop PC 17-ck0000 (2Y4A6AV)
Operating System: Microsoft Windows 11

Hello,

 

I get frequent Blue Screens while playing games.

 

Below you can find the WhoCrashed report and my specs. It seems this is caused by the GPU driver. What should I do? Thank you!

 

NVIDIA GeForce RTX 3060 Laptop GPU
Driver version 527.56
11th Gen Intel(R) Core ™ i7-11800H @ 2.30GHz
15.65 GB RAM
1920 x 1080, 144hz

On Thu 15/12/2022 11:50:41 your computer crashed or a problem was reported

Crash dump file: C:\Windows\Minidump\121522-9812-01.dmp (Minidump)
Bugcheck code:0x10E(0x17, 0xFFFFFFFFC000000D, 0xFFFF800F350D2000, 0x0)
Bugcheck name:VIDEO_MEMORY_MANAGEMENT_INTERNAL
Driver or module in which error occurred:watchdog.sys (watchdog+0x5685)
File path:watchdog.sys
Description:Watchdog Driver
Product:Microsoft® Windows® Operating System
Company:Microsoft Corporation
Bug check description:This indicates that the video memory manager has encountered a condition that it is unable to recover from.
Analysis:This is a video related crash.
Category:
1 REPLY 1

‎12-19-2022 09:53 AM - edited ‎12-19-2022 09:56 AM

HP Recommended

Your notebook's support portal

https://support.hp.com/us-en/product/omen-17.3-inch-gaming-laptop-pc-17-ck0000/2100371661

 

I suggest that you use the  processor's Intel graphics while you fix the issue as you did not say if the fail mode was iwhile using discrete graphics or processor graphics mode.

 

You can use either the HP Support Assistant if you can boot to Windows to do it automatically or the detect my drivers feature on the URL below to update the Display driver.

Software & Driver portal for your notebook
https://support.hp.com/us-en/drivers/selfservice/omen-17.3-inch-gaming-laptop-pc-17-ck0000/210037166...
After you have downloaded  the driver, install it.


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