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‎08-24-2019 02:48 PM

HP Recommended
Product: HP OMEN 15-dc1018ur
Operating System: Microsoft Windows 10 (64-bit)

Hello. I have a problem with my laptop. To check the performance of the device in different conditions, I downloaded 3DMark, but before any tests I could notice that G-Sync could affect the test result and that it was recommended to disable G-Sync. In order to do this, I went to the NVidia Control Panel, but did not find anything about G-Sync there, although 3DMark claimed that it was recommended to disable it. Can I change the G-Sync settings on my laptop, if so, how? Should I turn off G-Sync if it is turned on? I ask you, if possible, to answer all my questions, as in this situation I am focused on the quality of your answer.

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-25-2019 07:10 AM

HP Recommended

No, your display panel does not support G sync. But you can connect an external monitor that has G sync capability.

View solution in original post

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5 REPLIES 5

‎08-24-2019 03:37 PM

HP Recommended

Hello again @Tigran_1126 

 

Before I answer, let me know the status of you monitor...

  • Your laptop, it has a 60Hz 1080p monitor panel, correct? At least that is what your specs show.
  • And you don't have an external gsync enabled monitor connected, correct?
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‎08-24-2019 03:57 PM - edited ‎08-24-2019 04:04 PM

HP Recommended

Yes, you right. I don't have an external g-sync enabled monitor connected and my laptop has 60hz display with 1080p resolution.

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‎08-24-2019 04:16 PM

HP Recommended

In such case and according to the users on the Steam forum, you can ignore the warning about disabling G sync.

You don't have G sync enabled by default because you don't have a G sync enabled monitor connected.

Apparently NVIDIA has had a glitch for a couple of years now that triggers 3DMark to offer this warning.

 

Suggestions are...

- Ignore it. It is purely a warning. If you have no G-Sync monitor, it does not matter.

- Reinstall drivers with custom - perform a clean install which resets the settings

- Use NVIDIA Inspector tool to turn the G-Sync off. Download NVIDIA Inspector, go to NVIDIA Profile Inspector within the app, and all of your g-sync options will be available for you to change

Source... https://steamcommunity.com/app/223850/discussions/0/144513248273233665/

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‎08-24-2019 04:27 PM - edited ‎08-24-2019 04:31 PM

HP Recommended

Thank you. So, does my laptop display support g-sync?

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‎08-25-2019 07:10 AM

HP Recommended

No, your display panel does not support G sync. But you can connect an external monitor that has G sync capability.

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