GCASH CASHBACK

[alexisssqw]

Good day, regarding to my Gcash cashback promo.

I bought my Victus Laptop this July and I apply for the Summer Promo. All procedures went well, but there's something I need to be assured about. After I sent my email Voucher Code, after that, the email said it may take up to 20 days (excluding weekends and holidays). I received that email on July 30, 2026, and until now, it's been 22 days to be exact, I still did not received my cashback in my  Gcash account

[Pallipurath]

Hi @alexisssqw 

Welcome to the HP Support Community.

Thank you for posting your query.

I completely understand how frustrating it must be to have your cashback process delayed, and I truly appreciate the time and effort you’ve taken to explain the situation clearly.

For promotional registrations and cashback claims, HP Customer Support does not have direct access to modify or update the information submitted during the registration process. Since these promotions are managed by the point of purchase or the HP Online Store team in your region, I recommend contacting them directly for further assistance.

They will be able to verify your promotion registration and help you with any concerns regarding the email address associated with your cashback claim.

Take care and have an amazing day!