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Don_Vanilla
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Message 1 of 2
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Flag Post

GPU inactive even when I'm playing games

HP Recommended
OMEN Laptop - 15-en0013dx
Microsoft Windows 10 (64-bit)

This has been problem for a while and I tried to reset my laptop to see if the problem fixes and installed the missing programs. I installed minecraft to see if it worked and now I can't manage to get a steady fps, I used to get 144 fps when I played minecraft now it drops to 12 and the highest fps I get from playing is 70.  I check with the hp gaming hub and now it says that the gpu is inactive, before this problem started it showed that my gpu was active all the time. I looked in my amd and nvidia settings to see if i can get it to fix but nothing changes.

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@Don_Vanilla

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

There are many ways to increase FPS and system performance:

  • Update the BIOS.

    For notebook PCs, go to HP Notebook PCs - Updating the BIOS

  • Update the graphics driver.

    Go to HP Customer Support - Software and Driver Downloads, enter your PC model, then select the driver for your graphics card.

  • Most games allow you to change the graphics settings. Using a lower graphic quality often improves FPS.

  • Close any applications or programs that are not being used.

  • Turn on Game Mode. Game Mode is a new feature in Windows 10 Creators Update that improves gaming performance by limiting background processes and programs from using system resources while a game is running.

    1. Press the Windows key and G to open the Game bar.

    2. In the game bar, click Settings.

    3. Click the check box next to the game title to enable Game Mode for that game.

      Plug notebook PCs into an AC adapter to give the graphics card more power.

  • Plug notebook PCs into an AC adapter to give the graphics card more power.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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