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‎03-03-2024 06:10 AM - last edited on ‎03-13-2024 07:19 AM by Retired

HP Recommended
Product: HP Omen 16

Hi,
I bought an HP OMEN by HP 16-b1020ns. Since the first day I've encountered issues with the GPU.
Sometimes randomly my screen goes black (not powered off black, it still has the backlit on). For some time it didn't happen but now it started to be very often (every 10 minutes or so) and it's impossible to work. I guess that it started again when I updated the Intel Xe Graphics drivers but I'm not sure.
Also, this issue desn't happen when I'm playing or when the laptop is connected to another monitor with HDMI (image is extended to the other monitor)

I also this issue didn't happen when I uninstalled the integrated graphics, so I think that it's the switching that causes the issue

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1 REPLY 1

‎03-05-2024 07:48 AM

HP Recommended

Hi @SKAAARRRL,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Laptop screen going blank randomly.

Follow the below steps to access the BIOS menu.

 

1) Hold the power button for at least five seconds to turn off the computer. (Wait for a few seconds after releasing the power button)

2) Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu is displayed, press the f10 to access the BIOS menu and stay on the screen for few minutes.

 

If the issue appears on the BIOS, there is an issue with the hardware.

Or

Kindly refer to the steps on this link to update the BIOS and let me know if that fixes the issue.

 

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

 

If the issue still persists, please click on this link for advance troubleshooting.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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