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‎12-13-2022 11:43 PM

HP Recommended
Product: OMEN by HP 16.1 inch Gaming Laptop 16-n0000 (5B1T6AV)
Operating System: Microsoft Windows 11

I bought my device 1 month ago (omen 16) on recently it gets frequently warm, and whenever I check my device temperature all are displayed except for the GPU is displayed as  " -- " in the omen gaming hub.

Note: the software of the omen gaming hub is up to date.

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2 people had the same question
1 REPLY 1

‎12-15-2022 07:32 PM

HP Recommended

Hi, There is new OMEN Software and SDK package on line, please follow steps below to update/install:

  1. Go to Microsoft Store to update your all OMEN Software, including “OMEN Gaming Hub”, “OMEN Light Studio” or “OMEN Oasis” to the latest.
  2. Execute Windows Update to latest version and all optional updates (especially to install "Realtek - Net - xx.xx.xxx.xxxx"), then restart.
  3. Launch “HP Support Assistant”, check for updates for the “OMEN Gaming Hub SDK Package”. Follow the on-screen instructions to update the app.
  4. In OMEN Gaming Hub, click Update if update message shown in each feature page.
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