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‎01-20-2020 03:11 PM

HP Recommended
Product: Omen 17-cb0xxx
Operating System: Microsoft Windows 10 (64-bit)

I've been playing a game on my laptop since I received it in December. Yesterday, the FPS/performance dropped dramatically. I haven't changed anything and the game didn't have an update over the weekend. I checked under the Update History, and it shows that on January 18th (right around when the problem started) NVIDIA installed a new display driver.

 

New NVIDIA Display Driver 26.21.14.4112

Previous NVIDIA Display Driver 26.21.14.3170

 

I don't know for sure if the new display driver is the issue, and I don't want to just start messing around with stuff.

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-20-2020 03:17 PM

HP Recommended

Hello, you can check if you have a restore point to restore your PC at it state before the problem: 

https://tunecomp.net/restore-windows-10-to-the-previous-state-using-a-restore-point/

 

If you can't, I don't see the 26.21.14.3170 Nvidia Driver on your PC's product page, but the 26.21.14.3086 is available here: Download

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

View solution in original post

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3 REPLIES 3

‎01-20-2020 03:17 PM

HP Recommended

Hello, you can check if you have a restore point to restore your PC at it state before the problem: 

https://tunecomp.net/restore-windows-10-to-the-previous-state-using-a-restore-point/

 

If you can't, I don't see the 26.21.14.3170 Nvidia Driver on your PC's product page, but the 26.21.14.3086 is available here: Download

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

Was this reply helpful? Yes No

‎01-20-2020 03:44 PM

HP Recommended

Thank you! Using System Restore seems to have fixed the problem.

 

How do I prevent that NVIDIA driver from being installed in the future?

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‎01-20-2020 03:48 PM

HP Recommended

It is a problem from Windows Update so I recommend to you use this tool to hide this update: 

https://support.microsoft.com/en-us/help/3073930/how-to-temporarily-prevent-a-driver-update-from-rei...

 

And if it is working please accept my solution 😉

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

Was this reply helpful? Yes No
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