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‎07-10-2020 12:39 PM

HP Recommended
Product: HP ENVY x360 Convertible 15m-dr1xxx
Operating System: Microsoft Windows 10 (64-bit)

I use a HP ENVY x360 Convertible 15m-dr1xxx and of late, games suddenly crash  while playing and on trying to reopen them, they crash at start up. I really don't know what to do any longer cuz its 3 games now within the space of a day. My pc's OS is Windows10-64 bit and it uses a Core i-5 10 generation

3 REPLIES 3

‎07-11-2020 12:14 PM

HP Recommended

@Miiduun , welcome to the forum.

 

What is the full model or product number of the computer? I need this information to review the specifications of it. Please don't furnish the Serial # or other personal information. Here is a guide to help you find it: https://support.hp.com/us-en/document/c00033108

 

As soon as I have the full model or product number I will try to help your further.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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‎07-12-2020 05:19 AM

HP Recommended

@old_geeskster thanks. this is my product number 7UU06UA#ABA

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‎07-12-2020 08:03 PM

HP Recommended

You are welcome, @Miiduun!  Thank you for the additional information.

 

What games are you attempting to play?  If the games ran good until recently, what changed in your system?  It could be that the laptop is overheating or the games need to be patched.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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