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- HP Community
- Gaming
- Gaming Notebooks
- Game frame rate drops and closes automatically

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07-01-2020 05:36 AM
I bought my hp pavilion gaming laptop 15 a couple of weeks ago and i tried to run watch dogs 2 and 2K19 in my laptop then I see the frame rate drops sometimes and the game automatically closes all of a sudden this happens with most of the games. I have fps problems in memu emulator too.
07-04-2020 07:44 AM
Welcome to the HP Support Community!
I assure you I will try my best to get this sorted.
In order that I may provide you with an accurate solution, I will need the product number and the exact model for your computer.
Follow the steps in the below article to find the product details.
https://support.hp.com/us-en/document/c03754824
Look forward to hearing from you and you have a great day!
Take care.
Cheers!
The_Fossette
I am an HP Employee
07-08-2020 09:16 AM
Thank you for the information.
I recommend you update the BIOS and the graphics driver from the below link and check whether the issue is resolved.
BIOS: https://ftp.hp.com/pub/softpaq/sp103001-103500/sp103490.exe
Graphics Intel: https://ftp.hp.com/pub/softpaq/sp102001-102500/sp102159.exe
Graphics Nvidia: https://ftp.hp.com/pub/softpaq/sp100001-100500/sp100426.exe
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
Stay Home – Stay Safe
The_Fossette
I am an HP Employee