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Viswa11
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Message 1 of 4
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Game frame rate drops and closes automatically

HP Recommended
Hp pavilion 15- dk0xxx
Microsoft Windows 10 (64-bit)

I bought my hp pavilion gaming laptop 15 a couple of weeks ago and i tried to run watch dogs 2 and 2K19 in my laptop then I see the frame rate drops sometimes and the game automatically closes all of a sudden this happens with most of the games. I have fps problems in memu emulator too.

3 REPLIES 3
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 4
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@Viswa11,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need the product number and the exact model for your computer.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

Viswa11
Author
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Message 3 of 4
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Product name :HP PavilionGaming Laptop 15-dk0xxx

Product Number : 7LG81PA#ACJ

Serial Number: [Personal Information Removed]

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The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,953 2,593
Message 4 of 4
Flag Post
HP Recommended

@Viswa11,

 

Thank you for the information.

 

I recommend you update the BIOS and the graphics driver from the below link and check whether the issue is resolved.

 

BIOS: https://ftp.hp.com/pub/softpaq/sp103001-103500/sp103490.exe

 

Graphics Intel: https://ftp.hp.com/pub/softpaq/sp102001-102500/sp102159.exe

 

Graphics Nvidia: https://ftp.hp.com/pub/softpaq/sp100001-100500/sp100426.exe

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

 

 

The_Fossette
I am an HP Employee

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