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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
Victus by HP 16.1 inch Gaming Laptop PC 16-e1000 (53G39AV)
Microsoft Windows 11

I purchased this laptop less than a month ago. This laptop is a replacement for my Dell g3 with a 1060 graphics card. By all accounts, this pc boasts impressive specs and should be very fast. I, unfortunately, have found that not to be the case. Even with using Omen, this laptop is sorely lacking. The main game I play is World of Warcraft which has relatively low requirements and low memory/cpu usage. I experience a severe amount of game lag when running this game, most notably when I also have a browser window open. I didnt have this problem when running my Dell g3. I will note that I am running this game from an external hdd not an ssd but even after copying to my ssd, the problem persists. All of my drivers are up to date as are any windows updates. Another symptom here is that if there is a video in my browser, the image tends to flicker somewhat, especially if i mouse over the event. I know this is a tell tale sign of a display driver issue, but windows insists my driver is up to date and correct.

 

I am at a loss as to what I should do next. I spent $1000+ on this laptop and it's acting like a $100 purchase off craigslist.

 

My only other lead is that this pc runs windows 11 which I am not fully convinced is stable yet.

 

I'm hoping you have some suggestions.

 

 

 

6 REPLIES 6
HP Recommended

Hello @test437 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <device manager>

- Expand <Disk drives>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

 

(3Please report your results

HP Recommended

Thanks so much for the response. I have the requested details below.

 

 

OS Name Microsoft Windows 11 Home
Version 10.0.22000 Build 22000
System Model Victus by HP Laptop 16-e1xxx
System SKU 66B30UA#ABA
Processor AMD Ryzen 7 6800H with Radeon Graphics, 3201 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date AMI F.13, 7/12/2022

gameLagTroubleshooting.png

 

HP Recommended

Hello @test437 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Uninstall OMEN Gaming Hub

 

(3) Download and install / update

AMD High-Definition Graphics Driver

30.0.14026.1 Rev.C756.6 MBMar 4, 2022Download

NVIDIA High-Definition (HD) Graphics Driver

30.0.15.1115 Rev.C1012.4 MBMar 5, 2022Download

Realtek High-Definition (HD) Audio Driver

6.0.9279.1 Rev.D95.4 MBApr 14, 2022Download

Mediatek Wireless LAN Driver

3.4.1244.540 Rev.B9.7 MBJun 6, 2022Download

 

(4Enable Ultimate Performance Plan in Windows 11

 

(5) Reboot Windows

(6) Test your notebook

(7) Please report your results

HP Recommended

It is working noticeably better after following the help you provided. Thank you. I noticed the sound quality was also improved from those drivers.

HP Recommended

Hello @test437 

 


@test437 wrote:

It is working noticeably better after following the help you provided. Thank you. I noticed the sound quality was also improved from those drivers.


You're welcome !

 

(1) Create Windows system <restore point> to save the current state !

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Monitor the behavior and report back again. If you are satisfied, you can set the topic to solved.

 

Kind regards

HP Recommended

Please report back

Kind regards

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