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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎09-13-2022 12:48 AM

HP Recommended

Hello @GAFerreira 

 

Please check Windows <event log> for unusual errors.

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‎09-13-2022 12:54 AM

HP Recommended

Doesn't seem as if there are unusual errors

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‎09-13-2022 12:56 AM

HP Recommended

Hello @GAFerreira 

 

(1) Disconnect charger

(2) Does your notebook freezes on battery mode ?

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‎09-13-2022 12:58 AM

HP Recommended

Nope, still runs nicely with low stress

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‎09-13-2022 01:05 AM

HP Recommended
@GAFerreira wrote:

Nope, still runs nicely with low stress

Hello @GAFerreira 

 

This clearly indicates a technical problem that only occurs when using the charger. In many cases the charger is unstable and has to be replaced, in other cases the fault is also hidden in the motherboard.

 

HP warranty valid -> Contact HP Support for service repair

 

HP warranty expired:

- Buy a new charger, if it still fails

You should have it serviced by a professional notebook (chip level) repair store.

 

Good luck

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‎09-13-2022 01:08 AM

HP Recommended

Ok, thank you for the assistance. 

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‎09-13-2022 01:09 AM

HP Recommended
@GAFerreira wrote:

Ok, thank you for the assistance. 

You're welcome !

Keep me updated ...

Good luck

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‎10-08-2022 12:58 AM

HP Recommended

Please report back

Kind regards

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