Games Freezing And Then Crashing

[dejmos]

Hello, I have this issue for a long time, I tried a lot of fixing, none of them worked tho. It doesnt matter which game it is (but especially some stronger ones but it also crashes on roblox, minecraft is safe) keep crashing, Im playing a game and then after idk maybe 30 or more minutes it freezes and then crashes, sometimes it just freezes and then doesnt crash so I have to manually turn off my laptop to turn the game on again. I need serious help since I have no idea what the problem could be.

[Deep_World]

Hi  @dejmos,
 
Welcome to the HP Support Community!

Thanks for reaching out!

I completely understand how it must be to have your games freeze and crash after you’ve tried so many fixes already. Thank you for sharing the details I want to help you get back to smooth gaming.

Could you please share the exact HP laptop model you’re using? 

In the meantime, here are a few steps you can try:

1. Update graphics drivers: Outdated or corrupted drivers are a common cause of crashes. Visit HP Support Assistant to install the latest version.
2. Check for overheating: Games freezing after 30+ minutes often point to thermal issues. Make sure your laptop vents are clean, use it on a hard surface, and consider running HP’s hardware diagnostics to monitor temperatures.
3. Run HP hardware diagnostics: This built-in tool can test your memory and GPU for errors.
4. Adjust in-game settings: Lowering graphics quality or resolution can reduce strain on the system, especially for demanding titles.
5. Check Windows updates: Ensure your system is fully updated, as stability patches often fix compatibility issues.
6. Test with power settings: Set your laptop to “High Performance” mode in Windows to prevent throttling during gameplay.

I hope this helps. 

[dejmos]

I hope that by laptop model you mean this: Notebook HP Pavilion Gaming 15-dk2000

As in for updating graphics drivers, running hardware diagnostics, adjusting in-game settings, checking windows updates and even testing the power settings, I have done all of it. Except checking for overheating but that shouldnt be the case cause everytime I check the heat its MAXIMUM up to 70C. 

[Deep_World]

Hi @dejmos,

Thank you for confirming the model and the steps you’ve already tried on your HP Pavilion Gaming 15-dk2000. Since you’ve ruled out drivers, diagnostics, Windows updates, and performance settings, and your temperatures are staying around 70°C (which is within safe operating range), let’s try few addtional troubleshooting.

1.Check Event Viewer Logs

Windows Event Viewer can reveal if crashes are linked to GPU, memory, or software conflicts.

Press Win + R → type eventvwr.msc → Enter

Expand Windows Logs → System

Look for warnings or errors around the time of the freeze

Note any recurring driver or hardware errors

2.Test RAM Stability

Faulty or unstable memory can cause freezes even if diagnostics pass.

Run Windows Memory Diagnostic (Win + R → mdsched.exe)

3.Check GPU Utilization

Sudden spikes or drops in GPU usage may indicate instability.

Open Task Manager → Performance → GPU

Monitor usage during gameplay

If usage drops to 0% before a freeze, it may point to driver or hardware fault

4.Update BIOS and Firmware

Outdated BIOS can cause compatibility issues with newer games and drivers.

Visit HP Support → Drivers & Software → BIOS

Ensure you’re on the latest BIOS version

Follow HP’s instructions carefully when updating

5.Test with External Monitor

This helps isolate whether the issue is tied to the laptop’s display or GPU.

Connect to an external monitor via HDMI

Play the same game and observe if freezes persist

If stable externally, the issue may be with the internal display or cable

6.Perform Clean Boot

Background apps or services can interfere with gaming performance.

Press Win + R → msconfig → Enter

Under Services, check ‘Hide all Microsoft services’

Disable all remaining services

Restart and test gameplay

I hope this helps.

[dejmos]

1. 

 Translation: 

The description for Event ID 13 from source nvlddmkm was not found. The component causing this local event is either not installed on the computer or its installation is corrupt. You can repair or install this component on the local computer.

If the event originated from another computer, information needed for display was also stored with the events.

The following information was attached to the event: 

\Device\UVMLiteController0x1
Global Graphics SM Exception Enabled (GPC 1, TPC 3, SM 1): Multiple Warp Errors

The message source is available, but the message was not found in the message table

2. All good
3.  Both of my graphics are dropping to 0%, kinda scared, Intel is the only one going up sometimes

4. Done
5. Done, same thing happens
6. If everything up is alright Ill do the clean boot

[dejmos]

The nvidia gpu is going up everytime I go to a website or a game and then check it quickly, after I check it drops to zero

[dejmos]

Not to be annoying or anything, I can imagine how busy you guys are but I really need the solution and it would help if I knew if y’all would reply 

[Kuroi_Kenshi]

Hi @dejmos,

I hear your urgency, thanks for sharing the Event Viewer logs and GPU behavior. The NVLDDMKM Event ID 13 with “Multiple Warp Errors” is a strong indicator of a driver instability or GPU fault. Since your NVIDIA GPU usage drops to 0% before freezes, this is not a thermal issue but a driver crash/reset loop.

Use Display Driver Uninstaller in Safe Mode to fully remove NVIDIA drivers.

Reinstall a stable driver version (not necessarily the newest, try one from early 2026).

Force NVIDIA GPU only

Disable Intel UHD Graphics in Device Manager temporarily.

Forces games to run exclusively on NVIDIA, bypassing Optimus handoff issues.

Test with a different HP‑certified charger. Weak or unstable power can trigger GPU dropouts under load.

Let me know how it goes

Take care and have an amazing day ahead! 🚀

Best regards,

Kuroi_Kenshi

[Deep_World]

Hi @dejmos,

Thank you for sharing the results of your troubleshooting. I understand when the GPU continues to freeze despite the steps you’ve already taken.

Here are few next steps I would suggest :

1. Stable NVIDIA driver: Since you mentioned uncertainty about which driver is stable, we recommend testing with HP‑validated drivers available through HP Support Assistant or directly from the HP Drivers & Downloads page for your specific model. These versions are tested for stability with HP hardware and often perform better than generic NVIDIA releases.
2. Force NVIDIA GPU duration: You can keep the Intel UHD Graphics disabled for as long as you are testing. However, if you notice locked frame rates (like 50 FPS), this may be due to V‑Sync or a refresh rate cap in your game or NVIDIA Control Panel. Please check your in‑game graphics settings and the NVIDIA Control Panel > Manage 3D Settings to ensure V‑Sync is disabled if you want uncapped FPS.
3. Power adapter test: Using a certified HP charger is critical. An underpowered or third‑party adapter can cause GPU throttling or dropouts. If possible, test with another HP‑branded adapter of the same wattage rating.
4. System BIOS update: Outdated BIOS firmware can sometimes cause GPU stability issues. Please check HP Support Assistant for any available BIOS updates.
5. Hardware diagnostics: Run the HP PC Hardware Diagnostics tool (built into most HP laptops) to check GPU and system board health. This will help us rule out hardware faults.
   
   I hope this helps . 

[dejmos]

I once downloaded the nvidia driver from hp website that should be suited for my laptop but an app of nvidia installed as well and it updated instantly, I dont know if thats bad.

Thank you for the tip for v-sync on NVIDIA control panel. I actually had no idea.

Ive got an official hp charger but Ive got another one, I will test it out and let you all know later.

Bios was updated. And I have run the hp diagnostics tool, all was good.