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‎05-12-2022 08:35 AM

HP Recommended
Product: HP Pavilion Gaming - 15-dk0047tx
Operating System: Microsoft Windows 11

Games crashes when played while charging but runs fine when played on the battery. What could be this issue?

Category:
1 REPLY 1

‎05-15-2022 04:27 AM

HP Recommended

Hi@Sam3210,

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing issues with the HP Pavilion Gaming Laptop games crashes.  

 

I have a few recommendations 

  • Update your Notebook computer to latest BIOS from HP.COM.
  • Make sure the Windows and HP support assistant updates are up to date.
  • Try doing Reset PC Keep my files from windows and check if it works.

For any hardware issue or repair please click on the link Phone Assist Worldwide

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

 

Have a great day!

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