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‎09-24-2021 08:26 PM

HP Recommended
Product: OMEN HP Laptop 15-dh1xxx

Hello I bought this laptop 8 months ago and was working fine and then out of nowhere, the frame drops keep coming out of nowhere, and everything is running 30+ fps and unplayable, I need help resolving this issue, please. Thanks 🙂

 

Category:
3 REPLIES 3

‎09-29-2021 10:19 AM - edited ‎09-29-2021 10:20 AM

HP Recommended

Hi@Kevin2020Santos, Welcome to the HP Support Community!

 

 

Apologize for the issue with the display. We understand it's a gaming notebook lets try a few troubleshooting steps to fix the issue.

 

Check for the BIOS Update?

 

Tried Adding the game to High performances in the Nivida control panel?

 

Download GEFORCE EXPERIENCE updates the gaming drivers.

 

Turn on Game Mode. Game Mode is a new feature in Windows 10 Update that improves gaming performance by limiting background processes and programs from using system resources while a game is running.

 

Press the Windows key and G to open the Game bar.

 

In the game bar, click Settings.

 

Click the check box next to the game title to enable Game Mode for that game.

 

Plug notebook PCs into an AC adapter to give the graphics card more power.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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‎09-30-2021 11:07 AM

HP Recommended

I have done all of those tasks and it still wont work at all. 

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‎10-06-2021 02:28 PM

HP Recommended

Hi@Kevin2020Santos,

 

`We have done the basic troubleshooting as per the document and the notebook needs to be checked taking remote access so that get to know it's a hardware or software issue.

 

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.

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