Gaming laptop crashes to black screen playing games

[davie261]

HP Pavilion Gaming - 15-ec0013dx Windows 10 64 bit 16 gigs Ram

The power supply gets very hot when playing 7 days to die, i even stand it on its side so its gets air. So far that is the only game it crashes on but it is the only game I play and it's on medium settings that puts any load. I am not sure if it is the laptop getting hot, or the power supply causing it. Anyone have an easy fix? I would hate to send it off to who knows wear for repair or replace. It may never come back lol.

[praveen196]

@davie261 Welcome to HP Community!

I understand that the laptop is getting very hot while playing the games.

I have a few steps to resolve this issue:  

Symptoms of heat issues and causes of excessive heat  

The following list describes some of the issues caused by overheating in the notebook:  

• Games stop responding during play.  

• Windows stops responding during use.  

• Fans inside the notebook become louder because they are spinning faster as the laptop gets hot, to remove the heat.  

• When starting the laptop, it sometimes stops at a black screen and does not open into Windows. Windows usually stop responding when it does open.  

The following list describes some causes of excessive heat:  

• Dust inside the laptop.  

• A new component, such as a hard drive, is added. The extra component causes the power supply to work harder and generate more heat. Extra heat also radiates off the new component and adds to the temperature inside the case.  

• Over time, some cooling fans might slow down and wear out, as the laptop is getting hot, depending on the usage of the laptop.  

• High ambient room temperature.  

Step 1: Removing dust and lint by cleaning vents  

Step 2: Ensuring proper space for ventilation  

Step 3: Updating the BIOS  

Step 4: Using HP CoolSense technology  

Step 5: Placing the notebook in a cooler room  

Step 6: Testing for hardware failure  

If the hardware has failed, capture the failure ID and revert for further assistance.  

 
If the Fan is Noisy and Spins Constantly, PC is Warmer than Normal: Click here for more details. 

Keep us posted,

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