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‎02-11-2025 11:37 PM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-r0000 (76T06AV)
Operating System: Microsoft Windows 11

I have a Victus Gaming Laptop 16-r0153TX (listed as 16-r0000 in my products). Recently the GeForce rtx 4060 graphics card installed in the laptop has stopped working as it should. When I launch some programs with the GPU enabled in the device manager, some apps crash immediately on startup, however if it is disabled the program usually launches without issue, leading me to think that this is an issue with the GPU. If I were to extend the warranty for my laptop (which expired early January), would this issue still be covered by HP support? If not what can I potentially do to fix it as I don't have enough money to replace the GPU or buy a new laptop.

 

Additionally, when the issue first started happening, all programs open on my laptop crashed at once and the screen went black, after this I started having this issue. As a temporary fix I can disable the GPU in device manager to open some programs, however I bought this laptop specifically for the GPU so that it can render the 3D models I create in CAD for my university projects, and with it disabled, it struggles to do so. (For information I am using Creo Parametrics for all CAD related projects.)

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