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PiPEÑO
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Message 1 of 6
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Graphical glitches after Windows 10 Update

HP Recommended
OMEN by HP 15-dc1052nr
Microsoft Windows 10 (64-bit)

Hi,

I'd just like to report this issue that started happening to me after the latest Windows 10 updates (I think Windows also updates display drivers).

After the display is off from being idle, when coming back, the active window will have glitches - see middle of the window (the black parts are mine). The glitches go away when switching to another application/internet tab/etc.

It will happen every time I come back from idle.

 

Captura de pantalla (5).png

 

5 REPLIES 5
The_Fossette
HP Support Agent
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Message 2 of 6
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@PiPEÑO

 

I reviewed your post and I understand that you are facing issues with the display when the computer wakes up from sleep.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS and the graphics driver from the below link and check whether the issue is resolved.

 

BIOS: https://ftp.hp.com/pub/softpaq/sp108501-109000/sp108803.exe

 

Nvidia: https://ftp.hp.com/pub/softpaq/sp99501-100000/sp99570.exe

 

Intel: https://ftp.hp.com/pub/softpaq/sp102001-102500/sp102185.exe

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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PiPEÑO
Author
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Message 3 of 6
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Hi @The_Fossette

Not from getting back from Sleep mode, just from being idle. I have the screen set to turn off after 5 minutes.

Does that make a difference, that it's not from Sleep or hibernate, etc.?

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The_Fossette
HP Support Agent
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@PiPEÑO

 

Follow the below steps and check if it helps. Also, install the updates shared in my previous post.

 

On your keyboard, press ‘Windows key + R’ and type ‘Powercfg.cpl’ in it.

Hit the ‘Enter’ key to open power options in the control panel.

From the left-hand side, click on ‘Choose what the power buttons do’.

Then, click on the link ‘Change settings that are currently unavailable’.

From the bottom given power button options, uncheck the ‘Turn on fast startup’ option.

Click on ‘Save changes’ button.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Anne_Lister
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Message 5 of 6
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I seem to have had the exact same issue around the time yours started which is why I bookmarked this.  I'm running an Omen 15-dc1002ng Laptop and around the 21st or 22nd it started exhibiting the same kind of graphical glitches you are experiencing every time I would not give any inputs while reading or while away from the screen for a moment.

 

There was a scheduled Bios Update during the time this was happening which did not change anything.

 

Two days ago I tried changing the energy saving plan to a performanced focused one, because i figuered maybe something was not getting enaught juice when not under load, which seemed to fix the issue. Canging it back to a "balanced plan" or an energy saving one surprisingly did not make the issue return.  Maybe try that? 

 

Because I think I did it a bit wierdly, exact path I changed the setting was (loosely translated from german, so terms might be sligtly different):

1. rightclick on the battery symbol on the task bar -> choose energy options

2. Choose "create energy plan" on the side-menu

3. Choose "high-performance" -> click continue

 

Then do the same to switch back to your preference.

 

Maybe the update changed one of the more detailed settings and this changes it back to a more standart one? Anyway hope this helps.

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PiPEÑO
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Thank you mate, I've tried changing the settings plan, but it's the same.

From my computer experience it's very likely that the video drivers update did this. Graphic drivers on laptops can be tricky. So I'm going to try reversing them.

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