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‎12-22-2019 03:12 AM

HP Recommended
Product: Pavilion 15-bc514TX
Operating System: Microsoft Windows 10 (64-bit)

Hello, I bought my gaming laptop around November now I can't replace it. When I showed it locally they told it has problem either with windows or graphics card( game shuts down immediately ) (AutoCad shuts after initialising ) but when I charge the laptop it works normal and after around 25 min it shuts again to desktop. They told they can't work with as I may lose warranty. Should I approach HP authorised dealer? Iam in India so I have to travel 60 km for an HP store.

1 REPLY 1

‎12-22-2019 12:34 PM

HP Recommended

@Jebinvijumon 

 

You have to follow the process and HP will ask you to send your machine to the right place otherwise it would go to a jungle. Please try the following check up first

 

   https://support.hp.com/us-en/document/c05084516

 

Regards.

BH
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