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‎02-24-2020 09:01 PM

HP Recommended
Product: HP OMEN Laptop 15
Operating System: Microsoft Windows 10 (64-bit)

So yesterday I had my laptop crash and it rebooted itself while playing a video game. When it booted back up I went back to the game and found it to be very laggy and it said that I'm not using recommended hardware.

 

I checked my drivers and I saw that my Nvidia Display Adapter had been deleted.

I attempted to do everything to reinstall it but whenever I use the official Nvidia installer or the HP Nvidia Installer the error message "could not find compatible graphics hardware" appears.

 

Does anyone know how to fix this?

1 person had the same question
1 REPLY 1

‎02-27-2020 04:05 PM

HP Recommended

@NonstickJam,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need the exact model and the product number for your computer.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c00033108

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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