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kosoncha
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HP Battery Alert when startup

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Microsoft Windows 10 (64-bit)

I formatted my laptop to factory settings, and everything was good, until yesterday when I startup my laptop there's an alert about the battery needs to be replace, the day before that, I did a test on the system everything was good, the battery status was ok All the battery cells was good, then there was not alert message about the battery starting up. I try to contact hp but my laptop was out of warranty so the only thing they recommended me to do, is this forum.

my laptop is a HP OMEN NOTEBOOK 

Serial Number: [edited]

Product Number: L3Y56AV

P.S. When I do the test on the system now, everything passes except the battery, and it does not say fail, it say canceled.

I download the HP PC Hardware Diagnostic Windows 1.6.3.0,  My System information 

Manufacturer HP

Model HP OMEN Notebook

System ID 8179

Product ID L3Y56AV

BIOS Date 03/05/2018

BIOS Revision F.44

Serial Number. 8CG55C2D

Operating System Image 15WW3RCT6001#SABA#DABA

Installed OS version 1909 (10.0.18363)

Processor, processor 1 processor type Intel (R) Core (TM)i7-4720HQ CPU @2.60 GHz

Current Processor Speed 3400MHz 

Battery Information

Battery 1

location Primary

Device Name RR04058

Manufacturer 13142

Serial Number 701 08/28/2015

Capacity 58064 mW .Hours

Voltage 15200 m V

Chemistry LION

 

Please If Anyone has happened this too, and know the solution, I would really appreciate it.

I did do the F2 process, It got stack at 1% about three hours.

 

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
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@kosoncha Welcome to HP Community!

 

I understand that you are getting HP Battery Alert while startup.

 

Do not worry. I will try to fix the issue.

 

To resolve a Battery Alert message, you should perform the Battery Test in the System Diagnostics (F2) environment, and calibrate the battery for best performance.

 

To access the HP System Diagnostics Battery Test, turn on the computer and immediately press the esc key to display the Startup Menu. Press the System Diagnostics F2 key, and then select the Battery Test option.

 

For instructions on testing the condition of your battery, see Testing and Calibrating the Battery (Windows).

 

Please refer to the following link as well.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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