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‎01-23-2026 05:13 PM

HP Recommended

Where can i get a copy of the HP Cloud Recovery Tool image file? or the support line to order it? The web link does not work.

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-25-2026 07:53 AM

HP Recommended

Hi @Bill19631,


Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.


Sorry for the inconvenience caused don’t worry let me help you.

 

If you're encountering issues with a non-functioning link, there are alternative steps you can take to obtain a copy of the HP Cloud Recovery Tool:

 

Microsoft Store: You can download the HP Cloud Recovery Tool directly from the Microsoft Store. For the download, visit Microsoft store. 

 

Please try the below link : 

  1. HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10

 

I hope this helps.


I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

 

Take care and have an amazing day ahead! 

Best regards,

Deep_World

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

View solution in original post

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3 REPLIES 3

‎01-25-2026 07:53 AM

HP Recommended

Hi @Bill19631,


Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.


Sorry for the inconvenience caused don’t worry let me help you.

 

If you're encountering issues with a non-functioning link, there are alternative steps you can take to obtain a copy of the HP Cloud Recovery Tool:

 

Microsoft Store: You can download the HP Cloud Recovery Tool directly from the Microsoft Store. For the download, visit Microsoft store. 

 

Please try the below link : 

  1. HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10

 

I hope this helps.


I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

 

Take care and have an amazing day ahead! 

Best regards,

Deep_World

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No

‎01-25-2026 10:33 AM

HP Recommended

Thanks for the input, but those links just loop me back to the same download file that did not work. I think the file that is being supplied is either broken, outdated or just does not work with 25h2 release. I actually used AI to detail the exact drivers I needed for my OMEN laptop and downloaded them and installed them in the correct sequence. My reset seems to be working fine now.   Long story short was, I was looking for the IMAGE file so I could create a bootable USB.  All is good and again, thanks for giving me your advice. much appreciated. 

Bill

Was this reply helpful? Yes No

‎01-28-2026 03:32 AM

HP Recommended

A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

 

Best Regards,

Deep_World

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No
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