HP Dual Sound Options and Settings

[Couchie]

Hi,

Where are the HP Dual Sound settings, I wish to turn it off?

I was just playing around on Windows when somehow I had a pop-up on my screen asking if I wish to use "HP Dual Sound."  I foolishly thought this sounded good and selected the option to do so.

This has meant sound does not always come through the headphones or the in-built laptop speakers.

For example, if I am listening to Itunes and wish to put some headphones on the sound cuts out.  If I close down Itunes and restart it while the headphones are plugged in - Itunes will play the music through the headphones.  This also happens with games.

I would like to get back to how it was before, whereby if I plugged headphones in the sound would automatically switch over and visa versa.

I have played around with Sound Settings but cannot seem to get it back to how it was.

Can someone help with this?

[Garp_senchau]

@Couchie, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

The HP Gaming Pavilion - 15-cx0192tx features B&O PLAY dual speakers with HP Audio Boost. Typically, sound settings, including speaker configurations, can be accessed through the following steps:

Open Sound Settings: Right-click on the speaker icon located in the system tray at the bottom-right corner of your screen and select "Open Sound settings."

Manage Sound Devices: In the Sound settings window, navigate to the "Manage sound devices" section. Here you can configure the output devices, including the speakers.

Device Properties: Select the "Speakers" or the specific audio device related to B&O PLAY. You may find options related to enhancements or advanced settings in this section.

Disable Enhancements: If you wish to turn off any advanced audio features or enhancements, choose "Device properties" and explore the available options to turn them off.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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