HP GCASH CASHBACK

[Marksteve1]

Hello, I would like to follow up regarding the GCash vouchers that were promised to me. It has already been 20 days since I completed the required steps, but I have not yet received them. Could you please check the status of my claim? If you need my ID number, reference number, or any other details to verify, kindly let me know and I will provide them right away.

I also noticed that there is no live agent available to assist me, which makes it difficult to resolve this issue. If I am unable to receive the vouchers, I will have to escalate this matter and report it to the DTI. Thank you for your assistance.

[Deep_World]

Hi @Marksteve1,
 
Welcome to the HP Support Community!

Thanks for reaching out!

I completely understand how  it must be to have your cashback process held up. I truly appreciate the effort you’ve taken to explain the situation clearly.

For promo registrations and cashback claims, HP Customer Support does not have direct access to modify or update the details entered during registration. Since these promotions are managed through the point of purchase or the HP Online Store team, the best way forward would be to contact them directly. They will be able to verify your registration and assist with the email address linked to your promo slot.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World