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HP Keyboard Light Defective

HP Recommended
OMEN by HP Laptop 15-dc1xxx
Microsoft Windows 10 (64-bit)

My Keyboard lights are not working well. I tried re installing windows, updating drivers, Updated Bios. Updated OMEN CMD Center.. No Luck.. 2 weeks ago they were fine. All White. Now, the Right 2 Zones are having Yellowish Greenish Touch... Kindly Provide Fix as soon as possible.. I tried to switch color also.. Same thing Color is always different on these two zones. Attached Pictures Also.... 

20200706_132608.jpg

4 REPLIES 4
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HP Support Agent
HP Support Agent
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Message 2 of 5
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HP Recommended

@Ashnab_Jamshaid Welcome to HP Community!

 

I understand that the HP Keyboard Light Defective.

 

In that case, I would suggets you contact our phone supports and check for the support option.They will help you.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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Message 3 of 5
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HP Recommended

My keyboard lights are also not working and i need  many problems that I have also face issues related to the

traditional canoe paddles that due to the light issue  that I have not working on this properly.

I want to update my all things.
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HP Support Agent
HP Support Agent
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Message 4 of 5
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HP Recommended

@bgytr 

 

I understand your concerns.

 

I would suggest you contact our phone support and check for the support option. They will help you.

 

Here is how you can get in touch with phone support.

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Have a nice day!!

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Message 5 of 5
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HP Recommended

hello everyone here I am sharing some information about the survey Website

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Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation